Terms & Conditions
Michaelarthur.com.au is owned and operated by The Jeweller Corporation “97605981084” and upon access to our website you agree to all Terms and Conditions contained herein, and agree that you acknowledge and understand them. We recommend you always check these terms and conditions prior to contacting us for further information.
Michael Arthur reserves the right to update, modify or change the terms and conditions of the returns/change policy at any time without prior notice. An alternation of updated version of the terms and conditions will constitute the new terms and conditions of michaelarthur.com.au and the customer on ordering at this tie, will agree to be bound by such terms and conditions. While Michael Arthur has done its best to guarantee that the details and information covered in this site are as accurate as possible, Michael Arthur, and its owners and employees, will not be held liable for any missions or errors found that are unintentional at the time of this posting.
The prices on michaelarthur.com.au are quoted in Australian Dollars (AUD) and are an indicative price of the product depicted, and valid only in Australia. Any alterations, modifications, sizing or customisation of jewellery shown will incur a fee. The indicative pricing model used on michaelarthur.com.au includes GST. All duties and taxes are to be paid in full by the customer. International customers should check with there importation policies prior to ordering with Michael Arthur.Local Taxes and duties are excluded in our charge. You will inccur a fee when the piece arrived into your country. Please enquiry as to how much this will be prior. All taxes and duties are to be paid by you the recipient.
At Michael Arthur we strive to meet your design requirements and requests with the utmost of our abilities. Any alternations, customisations, sizings and modifications to a design must be carried out prior to formal approval by both parties. Once designs including alternations, customisations, sizings and modifications have been approved by both parties they are deemed final. Slight alterations to final designs can and may be carried out within respect to the original construction, but all changes after formal approval will incur a fee. Work can and will only commence once designs have been approved and made final, and 50% of the total value of work to be carried out has been paid in full. Stones or jewellery that are purchased elsewhere and are to be used in Michael Arthur’s jewellery pieces are not covered by Warranty. Michael Arthur takes all care but no responsibility if any damage or loss is caused in the process, insurance is highly recommend. Michael Arthur does not sell or work with enhanced or laser filled diamonds. Clients must show certification to prove so prior to starting work.
Return & Exchange Policy
Ready-to-wear pieces cannot be returned or refunded. If the product you received is deemed in anyway unsatisfactory, containing defects or faulty, by Michael Arthur and another accredited valuation expert, we will either rectify and modify the original piece, or if required, remake the piece in such unlikely circumstances.
If there is a change of mind then there will be a store credit with a potential price adjustment which must be discussed with Michael Arthur at the time of sale.
International customers ONLY have a 7 day return policy for a store credit of the same value.
Custom-designed pieces cannot be returned or refunded.All items are made to order therefore exchanges or returns are not offered for change of mind.
All custom pieces designed or handmade by Michael Arthur are firm sales and require a 50% deposit at time of placing the order. With this (or any) payment, the client agrees for Michael Arthur to proceed with the design/creation and production of the custom piece. The remaining balance will be charged upon completion of the piece, and the final payment is required within 30 days from when the client is notified. Custom orders will be shipped/can be picked upon receiving the final balance. Should full payment not be received by Michael Arthur within 30 days of completion of the piece and the client being notified, the client agrees that they will forfeit all monies paid unless other arrangements are agreed upon at Michael Arthur’s full discretion.
STORAGE FEE/FAILING TO MAKE PAYMENTS
Should full payment not be received by Michael Arthur by the agreed and/or the completion date, Michael Arthur will charge a Storage Fee of $100 per week commencing immediately after the original due date. Custom-designed pieces will be kept and stored in a secured safe and fully insured by Michael Arthur.
Should full payment not be received by Michael Arthur within 60 days of the agreed and/or completion of the piece and the client being notified, the client agrees that they will forfeit all monies paid unless other arrangements are agreed upon at Michael Arthur’s full discretion.
Local Taxes and duties are excluded in our charge. You may incur a fee when the piece arrives into your country. Please enquire as to how much this will be prior to placing your order. All taxes and duties are to be paid by the client/recipient.
Michael Arthur offers a 10-year craftsmanship warranty on all pieces made. Warranty does not cover damage or wear and tear to any piece of Jewellery, Diamond or gemstone. To maintain your warranty you must bring your piece back in yearly for a check and service. The piece must not be taken to another jewellery store/jeweller or it will void warranty unless discussed prior with the current Director of the company. Any ready-made chains or stones will not be covered by our warranty. We recommend all types jewellery and stone(s) used are to be insured by a third party, as damage, loss of goods or stones are not covered by our warranty. Stones or jewellery that are purchased elsewhere and are to be used in Michael Arthur’s jewellery pieces are not covered by Warranty. Michael Arthur takes all care but no responsibility if any damage or loss is caused in the process, insurance is highly recommended. Michael Arthur does not sell or work with enhanced or laser filled diamonds. Clients must show certification to prove so prior to starting work. Clients are entitled to 1 free resize which is to be conducted within 3 months of purchase. Any resizes from then on will be charged at normal rates.
All designs created by employee's of "The Jeweller Corporation" trading as Michael Arthur are owned by the company. Production of the same or similar design can be reproduced as the company see fit. All clients entering in a design agreement with The Jeweller Corporation Trading as Michael Arthur will understand and accept these terms when approving the drawings prior to production.
Communication & Marketing
If you have made a purchase from us we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us.
All prospects and clients have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by clicking unsubcribe in the email communication you receive from us.
What Are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Michael Arthur, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. The Website will work with cookies disabled, but you will need to manually sign in each time you visit the Website. We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked and been directed to the Michael Arthur Website.